Privacy Policy

We may collect information that you provide when you contact us or make a buyer, supplier or other business inquiry. This may include your name, company, business email address, telephone number, location, product requirements, specifications, supporting documents and the contents of your correspondence.

Our website and service providers may also process limited technical information, such as your IP address, browser type, device information, referring page, pages visited and security or diagnostic logs. We do not intentionally collect sensitive personal information through this website.

We use personal information to respond to inquiries, assess material and supplier requirements, prepare quotations, manage commercial relationships, provide requested information, maintain security, improve our website and services, comply with legal obligations and protect our rights.

We may use your business contact information to follow up about products, services or opportunities that are relevant to your inquiry. You may ask us to stop these communications at any time.

We collect, use and disclose personal information with your consent or as otherwise permitted or required by applicable law. By voluntarily contacting us or sending an inquiry, you consent to our handling of the information for the purposes described in this policy. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice.

We do not sell personal information. We may share information with employees, affiliates, professional advisers, technology and hosting providers, logistics or testing partners, manufacturers and other service providers where reasonably necessary to evaluate or fulfil an inquiry. These parties are expected to use the information only for the relevant purpose and to protect it appropriately.

We may also disclose information when required by law, to respond to lawful requests, to investigate suspected wrongdoing, to protect people or property, or in connection with a financing, reorganization, merger, sale or transfer of all or part of our business.

The website and its hosting providers may use cookies or similar technologies that are necessary for security, reliable operation and basic functionality. We do not currently use the website to sell personal information or for third-party behavioural advertising. If our use of cookies changes materially, we will update this policy and provide any notice or choices required by law.

Our service providers may process or store information in Canada, the United States or other jurisdictions. Information handled outside your province or country may be subject to the laws and lawful access requirements of that jurisdiction.

We retain personal information only for as long as reasonably necessary for the purposes described above, to maintain business and transaction records, resolve disputes, enforce agreements and meet legal, regulatory or accounting requirements. Information that is no longer required is deleted, destroyed or anonymized where reasonably practicable.

We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to request access to or correction of your personal information, withdraw consent, ask questions about our handling practices or make a complaint. We may need to verify your identity before responding, and some rights are subject to legal exceptions.

Individuals in Canada may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator. Alberta residents may contact the Office of the Information and Privacy Commissioner of Alberta.

Our website may link to websites operated by other organizations. Their privacy practices are governed by their own policies, and Redwater Materials is not responsible for those websites.

We may update this policy from time to time. The revised version becomes effective when posted on this page, and the date below will be updated when material changes are made.